Standard Terms and Conditions

Payments

COD Customers: 50% deposit required on acceptance of the quote and balance to be paid day before the materials delivered on site for each section of the job. 

Credit approved customers: 50% deposit required on acceptance of the quote and balance due 14 days from invoice date 

Jobs above $10,000 require progress payment. 

DIY jobs - Complete payment required prior to start of project. 

Cancellation 

Deposits paid are non-refundable if the job is cancelled or change of mind. Should a job be ordered and no progress with installation taking place within 6 months, we reserve the right to vary the quoted price in line with cost and price increases. 

Drawings

Prior to any drawings commencing there are a number of questions that need to be answered by the Client. The answers provided allow us to commence the drawings. Once these answers are submitted, they cannot be changed. Any variations to these questions do attract an administration cost of minimum $200. 

Additional engineering cost applicable if you require engineering certification.

All Aussie Balustrading & Stairs works are completed to Australian Standards. 

Quotes

All quotations are subject to the final site measure.

Additional items required after the purchase order has been placed will incur an additional charge.

Confirmation

Once the deposit invoice is paid and/or the drawings are confirmed by the client/buyer, it confirms the acceptance of all the details specified in the quote/invoice by the client/buyer.

Aussie Balustrading will not be liable for any changes thereafter unless additional fees are paid.

Delays

Aussie Balustrading & Stairs is not responsible for any delay caused by something beyond our sole control including any failure of the Client to (a) make a selection, or (b) give reasonable clear and unobstructed access to site. This also includes delays in deposits. The project will be rescheduled on next available time slot. 

Unforeseen Circumstances

When and where applicable to the installation, it is the responsibility of the Client to inform Aussie Balustrading & Stairs of the location of any known and hidden pipes and services such as, but not limited to, water pipes, drainage pipes, electrical wiring, reticulation, plumbing, drainage, soak-wells and sewerage services. Aussie Balustrading & Stairs is not responsible for any problem with the site that is only revealed when carrying out the works. Aussie Balustrading & Stairs will request a variation for any extra work required to fix the problem.

Site Conditions

The Client must have the site ready when required by Aussie Balustrading & Stairs. Typically the site should be finished and ready for installation. Pre-production measurements are very precise, and enable us to achieve a superior finish. 

Aussie Balustrading & Stairs quotation allows for only one site visit for measuring, and therefore it is essential that the surface to which we are fixing is finished. 

Should multiple measuring trips be necessary (through no fault of Aussie Balustrading & Stairs) than extra costs associated with this will apply at the client’s cost.

Risk

Aussie Balustrading & Stairs retains property in the goods nonetheless, all risk for the goods passes to the client on delivery to the client’s job-site.

Installation Lead Times

Installation lead times may fluctuate based on seasonal production demands. Aussie Balustrading & Stairs standard lead time is contingent upon the site's readiness for measurement and installation. However, unforeseen factors like weather may occasionally affect these timelines. While Aussie Balustrading & Stairs strives to adhere to planned installation dates, they cannot provide absolute guarantees. 

It's important to note that Aussie Balustrading & Stairs lead times commence after the site is ready for measurement and deposit has been paid. If the site is not prepared as indicated upon the Aussie Balustrading & Stairs team’s arrival, it may result in delays and additional costs for the client. 

Fixing to Pre-Finished surfaces

When fixing to a pre finished surface, it is vital that the surface is solid and free of voids. This will ensure maximum fixing strength as well as reducing the possibility of damaging the surface material. If bricks are used it is recommended that the top course is solid brick. 

Tile and Marble surfaces

Aussie Balustrading & Stairs will take full care when fixing to tiles and marbles but take no responsibility for damages that may occur during our installation.

Painted Walls

Aussie Balustrading & Stairs is not liable for any damages, paint chip off and scratches caused during the process of installation.

Timber Decking

Where the fixing is on to timber decking, the Client may be required to supply and install additional timbers under the timber deck, along the centreline of the balustrade, for solid fixing purposes. It should be kept in mind that timber is a natural product and subject to shrinkage and expansion and as such fixings directly onto timber will most likely loosen over time. Timber will also “flex” and movement may transfer through the balustrade. This is to be expected.

Copyright

Aussie Balustrading & Stairs owns all copyright (which term also includes Moral rights) in the products, installation processes, works, plans, specifications and workshop drawings created by Aussie Balustrading & Stairs as the Contractor. If you give Aussie Balustrading & Stairs any sketch, plan or other document which infringes someone else’s copyright, you agree to indemnify AUSSIE BALUSTRADING & STAIRS and/or the Contractor against all claims and costs.

Scaffold

The client is responsible for providing a safe working environment. Any scaffolding required to complete the project safely is to be on site prior to commencement of the job. All scaffolding cost is a responsibility of the client.

Aussie Balustrading & Stairs shall not be responsible for removing or installing scaffold during site installation. If scaffold is not removed and obstruct Aussie Balustrading & Stairs to complete site work, the Aussie Balustrading & Stairs may remove the scaffold but does not bear any responsibility if any damages occur to scaffold and property during scaffold removal.

Joints

Any handrails above 6m lengths require a joiner sleeve. Joints may have 2-4mm gaps.

Powder-Coat

Aussie Balustrading & Stairs takes no responsibility for any powder-coated chipping or fading after the project has been completed. Goods are Coated with all care however with no liability to Aussie Balustrading & Stairs.

Timber Treads

Putty may not 100% match the timber colour but we use the most suitable putty. Any timber cracks, Aussie Balustrading & Stairs is not liable as its a natural material.

Glass Pricing

Aussie Balustrading & Stairs do not hold glass prices even if a deposit has been paid Aussie Balustrading & Stairs has no control over glass pricing. Prices may vary at the time of cutting the glass according to the current market price.

Removal

If Aussie Balustrading & Stairs have been asked to remove a balustrade as part of our works, Aussie Balustrading & Stairs are not liable for any cracks to concrete or floor If any repairs are required to the concrete or floor, this shall be arranged by the client or builder.

After Installation

Any defects in our product must be reported within a day. Aussie Balustrading & Stairs will not be liable for any scratches, damages, dents to glass, handrail, spigots, pins, timber treads after that 2 days period. No complaint will be considered by Aussie Balustrading & Stairs until all invoices and outstanding sums are paid in full. If no complaint is submitted within 2 day, then to the extent permitted by law, the goods and/or services will be treated as having been accepted and any final payment must be made in accordance with these Terms and Conditions.

Site preparation before Aussie Balustrading & Stairs installers come on site

Client provides us with suitable access to the work area. Access to power and lighting must be provided by the Client. Any Project requiring site welding, we require 15Amp power sockets. 

Removal of all materials obstructing the balustrade, handrails or stairs for carrying to the installation location is the responsibility of the Client and must be completed before work can begin.

All other trades must have finished their work in the area. Delivery vehicles must be able to park within a suitable distance of the work area for the unloading of product by hand. Inability to do so may result in an extra delivery fee added to your final invoice to cover labour costs.

During Installation 

All possible care will be taken during the installation process, however small chips or marks may occur on or to walls and fixtures, fittings or installations. Aussie Balustrading & Stairs is not liable to repair any such damage.

You agree, to the extent permitted by law, to indemnify and hold Aussie Balustrading & Stairs, its directors, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any loss, liability and claims arising directly or indirectly from or in connection with the products and services supplied by Aussie Balustrading & Stairs. This includes but is not limited to being liable for any loss or damage to Aussie Balustrading & Stairs business caused by defamatory or slanderous comments made on social media or other media.

Contact Information

If you have any questions regarding these Terms, please contact us at:

Aussie Stairs
Email: sales@aussiestairs.com
Phone: +61861535353
Address: 23 Carole Road, Maddington, WA 6109